Citizens requests, complaints & suggestions
Reported via web or mobile
By allowing citizens to report issues from their home using the web version, or while on the street using the mobile app (iOS & Android).
By offering a map to facilitate citizens in determining the exact location of their issue.
Categorized based on their nature
By urging citizens to select one of the pre-specified categories reflecting the municipality departments.
Easily composed but descriptive
By asking citizens to provide only the information necessary to locate and resolve the issue, such as title, description, location and category.
By allowing to attach an image on the spot for describing the issue.
Commented and voted
By offering the mechanisms to post comments or vote for issues that have been submitted by other citizens.
Citizens issues through an integrated management system
Issues are presented on the city map, as an ordered list but also in a single-issue page displaying the full set of submitted details.
Track pending issues
Issues are automatically routed not only to the appropriate department but also to the inbox of the responsible officer.
Provide direct feedback
Provide written feedback to the citizens giving non-standard explanations for each specific case.
Assign one or more officers per category and split the administration effort across the municipality departments.
Monitor progress and update citizens
Resolve issues and inform citizens by email or through a progress indication bar (Open -> Acknowledged -> Closed).
Citizens data to gain city insights
Filter and explore
Combine temporal filters with free keyword-based search and dynamically explore citizens’ data through interactive visualizations.
Discover hidden patterns
Observe spatio-temporal tendencies, unexpected periodicities, significant outliers, popular issues and prevailing terms.
Aggregate and visualize
Aggregate data based on their spatial density or statistical frequency and visualize them using heatmaps, tag-clouds, color codes and pie charts.
Translate patterns into insights
Identify areas with dissatisfied citizens, under-performing departments due to heavy workload, seasonal burden on city infrastructures, etc.