Citizens requests, complaints & suggestions

Reported via web or mobile

Reported via web or mobile

By allowing citizens to report issues from their home using the web version, or while on the street using the mobile app (iOS & Android).

Accurately positioned

Accurately positioned

By offering a map to facilitate citizens in determining the exact location of their issue.

Categorized based on their nature

Categorized based on their nature

By urging citizens to select one of the pre-specified categories reflecting the municipality departments.

Easily composed but descriptive

Easily composed but descriptive

By asking citizens to provide only the information necessary to locate and resolve the issue, such as title, description, location and category.

Picture enabled

Picture enabled

By allowing to attach an image on the spot for describing the issue.

Commented and voted

Commented and voted

By offering the mechanisms to post comments or vote for issues that have been submitted by other citizens.


Citizens issues through an integrated management system

Browse effectively

Browse effectively

Issues are presented on the city map, as an ordered list but also in a single-issue page displaying the full set of submitted details.

Track pending issues

Track pending issues

Issues are automatically routed not only to the appropriate department but also to the inbox of the responsible officer.

Provide direct feedback

Provide direct feedback

Provide written feedback to the citizens giving non-standard explanations for each specific case.

Distribute responsibilities

Distribute responsibilities

Assign one or more officers per category and split the administration effort across the municipality departments.

Monitor progress and update citizens

Monitor progress and update citizens

Resolve issues and inform citizens by email or through a progress indication bar (Open -> Acknowledged -> Closed).

Customize easily

Customize easily

Fully customize the system in terms of user rights, number and nature of categories, notification rules and localization settings.


Citizens data to gain city insights

Filter and explore

Filter and explore

Combine temporal filters with free keyword-based search and dynamically explore citizens’ data through interactive visualizations.

Discover hidden patterns

Discover hidden patterns

Observe spatio-temporal tendencies, unexpected periodicities, significant outliers, popular issues and prevailing terms.

Aggregate and visualize

Aggregate and visualize

Aggregate data based on their spatial density or statistical frequency and visualize them using heatmaps, tag-clouds, color codes and pie charts.

Translate patterns into insights

Translate patterns into insights

Identify areas with dissatisfied citizens, under-performing departments due to heavy workload, seasonal burden on city infrastructures, etc.